When selecting the Standard Rate, you have the option to cancel your stay free of charge within the rules of our General Terms and Conditions.

General Terms and Conditions

General Terms and Conditions (GTCs)
 
 
1. Conclusion of contract, terms of payment
 
The contract between the guest and Zermatt Premium Apartments (Agency in the following) is initiated upon the confirmation of the reservation with the confirmation of the reservation.
 
 
2. Additional costs | supplementary costs
 
All additional costs (such as final cleaning, laundry, electricity, gas, heating, etc.) are included in the rental price. Local tourist taxes are not included in the rental price and must be paid together with the rental price before arrival (depending on the payment conditions of the reservation).
 
Supplementary costs which are not included in the rental price (e.g., transfers, bread service, breakfast etc.) will be invoiced and must be paid when the service has been booked.
 
 
3. Handover of the rental object | complaints
 
The rented property will be handed over to the guest in a clean and contractually impeccable condition. Should the guest take over the rental object late or not at all, the full rental price must still be paid.
 
If, upon arrival of the guest(s), defects or missing inventory is detected, the guest(s) must notify the Agency in writing by 10.00 a.m. at the latest on the day after arrival. Otherwise, the rented property shall be deemed to have been handed over in perfect condition. 
 
 
4. Careful use of the rental object
 
The guest is obliged to use the rented property and the facilities with care. Furthermore, the guest must respect the house rules and show consideration for other residents and neighbors. In the event of any damage, the Agency must be informed immediately.
 
The rented property may only be occupied by the maximum number of persons, stated in the contract or in the booking confirmation.
 
Subletting is not permitted.
 
The guest(s) must ensure that co-guests comply as well with the obligations set out in this contract.
 
If the booking guest or co-guests violate the obligations of careful use or if the flat is occupied by more than the contractually agreed number of persons, the Agency may terminate the contract without further notice and compensation, as well as demand an additional payment.
 
Pets are not allowed in any of the flats we offer.
 
In the event of a breach of the rules by the booking guest or co-guests, the flat must be vacated immediately and an additional charge will be made in accordance with the incurred damage.
We recommend that all guests have a liability insurance and a travel cancellation insurance.
 
 
5. Return of the rental object
 
The rental object is to be returned in a contractually impeccable condition together with the original inventory.
 
This means that the flat must be left broom-cleaned, the dishes completely washed, and the rubbish properly disposed of.
 
The guest is obliged to replace missing or broken inventory.
 
 
6. Cancellation conditions
 
Our cancellation policy is as follows:
  • Non-refundable rate: Lower rate and therefore no possibility of cancellation, change and/or refund (even partially).
 
This also applies in case of restrictive measures e.g., closure of ski resorts, access roads, cancelled flights, quarantine, entry bans, legal decrees, disease outbreaks, such as COVID-19 and related measures or etc. We recommend that guest(s) are in possession of a travel cancellation insurance.
 
The rental price of a "non-refundable" rate must be paid to the agency within 7 days of booking by bank transfer or credit card (Stripe).
  • Standard Rate: More flexible cancellation policy and standard price
 
This cancellation policy is described on our website or the used booking platform and it is presented to the guest for acceptance upon the booking process.
We recommend that guest(s) are in possession of a travel cancellation insurance.
 
The rental price must be transferred to the Agency by bank transfer or credit card (Stripe) no later than the last day on which the free cancellation period expires, the Agency reserves the right, especially in high season or for larger groups, to request deposits of 50% of the rental price at the time of booking.
 
The Agency reserves the right to take legal action if bookings are not paid, or credit card payments are disputed. The amounts have to be paid to the Agency according to the general terms and conditions and chosen booking policy.
 
Refunds are generally subject to a processing fee of CHF 200. These will be deducted from the refund amount.
 
Should a refund be made as a credit to a credit card, 2% of the amount for debit and 2% of the amount for credit will be deducted from the refund amount to cover the card operator's fees.
 
 
7. Force majeure, etc.
 
If the rental object is not available due to force majeure (environmental disasters, natural forces, official measurements, hygiene measurements, etc.), unforeseeable or unavoidable events, the lessor is entitled (but not obliged) to offer the guests a replacement object, excluding any claims for damages. Regulations of governments from abroad and/or Switzerland, entry and exit bans, quarantine regulations etc. do not constitute force majeure.
 
 
8. Liability
 
The Agency is liable for ensuring that the booking is made properly and that the contract is fulfilled in accordance with the chosen conditions. Liability is excluded for omissions on the part of the booking guest or fellow guests, for unforeseeable or unavoidable omissions on the part of third parties, force majeure or events which the lessor could not, despite taking care, have foreseen or averted. The booking guest is liable for all damages caused by him/her and fellow guests.
 
 
9. TV, internet and mobile phone signals
 
We accept no liability for technical problems, affecting the Internet, TV or mobile phone signals if these cannot be received in the house or if their reception is disturbed.
 
 
10. payment information
 
Payments for which a bank transfer has been agreed, have to be transferred within the agreed time period to the following account:
 
Mountain Riviera AG, CH-3920 Zermatt
Bank: UBS AG, Zermatt
IBAN: CH06 0026 3263 6864 4602 B
BIC: UBSWCHZH80A
 
If payments are not received to the Agency by the agreed date, the Agency is entitled to dissolve the contract without further notice and to make the apartment available for further bookings. Any expenses or rental payments remain owed to the Agency in accordance with the accepted contract and cancellation policies.
 
 
11. Applicable law and place of jurisdiction
 
Swiss law is applied. The exclusive place of jurisdiction is agreed to be the location of the rental object.
 
 
Zermatt, January 2021