for DIRECT BOOKERS
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If you choose the standard rate, there is the possibility for a free cancellation up to 7 days before arrival.
Valid for arrivals until 29.01.2021.
General Conditions of Agreement
1. Conclusion of agreement, conditions of payment
The agreement between the lessee and the lessor shall be concluded when the 100% advance payment is received by the lessor immediately the confirmation is received. If the advance payment fails to reach the lessor by the agreed date, the latter may lease the property to other parties without further notification, and without incurring any obligation to pay compensation.
2. Additional costs
The additional costs (such as electricity, gas, heating, etc.) are included in the rental price unless they are explicitly stated in the agreement. Additional costs which are not included in the rental price shall be billed at the end of the lease and must be paid before departure. Government dues such as health resort taxes are not usually included in the rental price, also the connection costs for the telephone and fax.
3. Handover of the leased property, complaints
The leased property shall be handed over to the lessee in clean condition, as stated in the agreement. If any defects are present or if the inventory is incomplete when the property is handed over, the lessee must immediately submit a complaint to the lessor, pointing this out. Otherwise, the leased property is deemed to have been handed over in perfect condition. If the lessee is late in occupying the property, or if he fails to occupy the property at all, the rental price shall remain due.
4. Careful use
The lessee undertakes to use the leased property carefully, to obey the house or building regulations, and to show consideration for the other residents of the building and neighbours. In the event of any damage, etc., the lessor / key holder must be informed immediately. The leased property must not be occupied by more than the number of persons stated in the agreement. Sub-letting is not permitted. The lessee shall take care to ensure that his fellow occupants comply with the obligations set forth in this agreement. If the lessee or other occupants commit a flagrant violation of the obligations connected with careful use, or if more than the contractually agreed number of residents occupy the property, the lessor / key holder can terminate the agreement without notice and without compensation. Animals and pets are not allowed in any of our apartments. An additional cleaning fee will be charged. The agreement ends immediately. The rental fee stays with the lessor.
5. Return of the leased property
The leased property must be returned on the specified date, in an orderly condition, together with the inventory. The lessee shall be obliged to pay compensation for any damage and for any items missing from the inventory.
In general, our cancellation policy is as follows:
Non-cancellable rate: cheaper price, no possibility and therefore under no circumstances, cancelable, changeable and/or refundable (even partially). Also applies if the cableways are/will be closed, in case of a so-called lockdown/shutdown in the course of Covid19 or similar cases.
Standard Rate: More flexible reservation, but slightly higher price.
Booking / Cancellation until 42/30/14/7* days before arrival: Deposit and cancellation fees 50%.
Booking/Cancellation less than 42/30/14/7* days before arrival Deposit and cancellation fees 100%.
* Depending on the conditions applicable at the time of booking.
Please note the cancellation conditions, which are displayed and which you have accepted with your booking.
7. Force majeure, etc.
If force majeure (environmental disasters, acts of God, officially imposed measures, etc.), or events which cannot be foreseen or averted prevent part or all of the leasing arrangement, the lessor is entitled (but not obliged) to offer an equivalent property to the lessee, whereby claims for compensation are excluded. If it is impossible to provide all or part of the service, the paid amount or the relevant proportion thereof shall be refunded, to the exclusion of any further claims.
The lessor shall ensure that the reservation is correct and that the agreement is performed in conformity with the terms thereof. For damage other than injury to persons, the liability shall be limited to twice the rent, unless gross negligence or intent is involved. Liability shall be excluded for omissions on the part of the lessee or co-user, omissions by third parties which cannot be foreseen or averted, force majeure or events which the lessor, key holder, intermediary or other persons called in by the lessor could not foresee or avert, even though due care was taken. The lessee shall be liable for all damage which is caused by himself or by the co-users; the fault shall be assumed.
9. Applicable law and place of jurisdiction
Swiss law shall be applicable. It is agreed that the locality where the leased property is situated shall be the exclusive place of jurisdiction.
Zermatt, Juli 2006
Payments are payable to the following bank account:
UBS AG, CH-8098 Zürich
Zu Gunsten von:
Mountain Riviera AG, CH-3920 Zermatt
IBAN: CH06 0026 3263 6864 4602 B